Privacy Policy

I strongly support your right to privacy when using Freeze.

This page is used to inform you regarding my policies with the collection, use, and disclosure of Personal Information if anyone decided to use my app.

Purchasing the App

If you purchase the app from this website, your order will be processed and fulfilled by FastSpring who is the trusted reseller of this app. Please see FastSpring's Privacy Policy for more information.

You may update your personal information by emailing orders@fastspring.com.

If you purchase the app from Apple's AppStore, your order will be processed and fulfilled by Apple who is the trusted reseller of this app. Please see Apple's Privacy for more information.

Support Interactions

When handling support requests from you, I collect your email address and any information you provide via email, such as screenshots, crash reports and log files. This information as well as your emails are collected to help resolve your support request and retained indefinitely.

If you would like me to remove support emails you have sent, please contact support@freezeapp.net.

Crash Reports

When the app crashes, a "crash report" is generated. This report contains important information which can be used by the developer to fix bugs and prevent the crash from happening in future releases of the app.

Freeze uses the Service Crashlytics to collect and analyze Crash Reports. Please refer to the Crashlytics Privacy Policy for more information.

Crash Reports may also be collected and processed by Apple. Please refer to Apple's Privacy Policy for more information.

Update Checks

If you purchased the app from the web site, the app will periodically check for updates by sending an update check request this website. This update check request contains your Mac's operating system version. Update check requests are logged among the originating IP address for one week. Please see the next section to learn about how this data is stored.

Server Log Files

When you interact with this website, metadata about your request is logged. This metadata include:

Log files for this server are stored for one week and are only used to identify malfunctions.

Google Analytics

This website uses Google Analytics to measure traffic and analyze how users interact with this site. The Google Analytics terms specify that no personally identifiable information may be collected through the Google Analytics software. Please visit Google Privacy & Terms web page for more information.

Questions?

If you have questions regarding this privacy policy, please email support@freezeapp.net.