To resolve any issues you might have with the app, please visit the troubleshooting guide.
If you can't find answers to your questions in the FAQ or have a feature request, please write an e-mail to support at freezeapp dot net. (we speak english and german). Please note that we do not provide support for Amazon Glacier itself.
If you are already using Freeze you can also use "Help" → "Report a bug..." within the app to contact support.